A Multi-Agent Support Bot with the OpenAI Agents SDK

A walkthrough of building a multi-agent support chatbot for react-admin using the OpenAI Agents SDK. The architecture includes a TriageAgent that classifies incoming questions and hands off to either a DocsAgent (which searches a vector store of 300+ markdown docs using fileSearchTool) or a SupportAgent for billing/subscription queries. Input and output guardrails are implemented to block prompt injections and prevent information leaks, including OpenAI's omni-moderation model for harmful content filtering. The bot is exposed via a Hono API with a custom React frontend, streaming responses to the UI. The post also touches on tracing, human-in-the-loop, and voice agent features available in the SDK.

Source: https://marmelab.com/blog/2026/07/03/a-multi-agent-support-bot-with-the-openai-agents-sdk.html. 8 Sync News only summarizes and links out; content copyright belongs to the authors and original sources.