Truecaller clashes with India’s telecom regulator over anti-spam rules

Truecaller's CEO publicly challenged India's Telecom Regulatory Authority (TRAI) over rules that prevent the app from labeling calls from the country's designated 1400 and 1600 business number series as spam. The CEO cited internal data showing users ignored 81% of 1400-series calls and 79% of 1600-series calls, with 74 million manual blocks over eight months, arguing the framework has backfired. The dispute escalated after reports that TRAI was seeking powers under India's IT Act to take action against caller ID apps like Truecaller, Hiya, and Whoscall for flagging those numbers. Truecaller, which has over 350 million of its 500 million monthly active users in India, introduced a 'Frequently Blocked' badge as a workaround and says it will share data with the IT ministry to push for evidence-based regulation.

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