The Weakest Leg

A life insurance company called TruStage suffered a cybersecurity incident in July 2026 that has left major business functions only partially available for months, with no clear timeline for recovery and unknown scope of compromised data. Because TruStage cannot process payments, downstream policies are lapsing, triggering chargebacks and lawsuits across a chain of partners including AI-driven insurance startup Ethos and agency Family First Life. The piece centers on a cringe-worthy moment at an industry conference where FFL's president publicly berated an Ethos representative on stage, forcing him to apologize for TruStage's outage on behalf of a company he doesn't work for.

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