Four travel and hospitality trends from HITEC 2026

A report from HITEC 2026 highlights four key trends reshaping travel and hospitality technology. First, AI-generated search summaries are replacing traditional SEO as the primary discovery channel, with over 90% of hotel sites currently invisible to AI models. Second, most hospitality AI deployments are fragile due to fragmented data across property management, CRM, and payment systems. Third, payments friction has a measurable revenue cost — 37% of executives cite lack of payment options as the top negative guest experience factor, and 58% report fraud systems blocking legitimate transactions. Fourth, the best hospitality tech is invisible: seamless personalization powered by connected data that anticipates guest preferences without being announced. The piece concludes with a pitch for Stripe's payments infrastructure as a solution for direct bookings, ancillary revenue, and reconciliation efficiency.

Source: https://stripe.com/blog/trends-from-hitec. 8 Sync News only summarizes and links out; content copyright belongs to the authors and original sources.