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JetBrains0 Hot0 comments11 min read
YouTrack Helpdesk Now Includes Customer Groups
YouTrack 2026.2 introduces customer groups in YouTrack Helpdesk, enabling B2B support teams to manage tickets by company or organization, apply different SLAs per customer, assign dedicated agents, and let multiple reporters from the same organization share and follow tickets. The release also brings Whiteboard auto-layout and widgets, redesigned Gantt charts with improved performance, simplified MCP setup for connecting AI tools to YouTrack (with real-world examples from Gurtam and Fullworks), new import options from ClickUp and Asana, TypeScript support for app development, and several new marketplace apps covering sprint planning, QA management, time tracking, and third-party integrations.
Source: https://blog.jetbrains.com/youtrack/2026/06/youtrack-helpdesk-now-includes-customer-groups. 8 Sync News only summarizes and links out; content copyright belongs to the authors and original sources.
